Customizations are available during the months of January-October. Please give us a call or walk into our King Street location between 9-5 Monday - Friday. This service is unavailable during the holiday season.

Yes, if you supply us with what you’d like to include we will gladly add it to your baskets

Yes, please call us to arrange this

You may place your order online, by phone, or by email. However, we ask that credit card details be given over the phone for security purposes when emailing orders

Yes, as soon as your order has been received and processed you will receive a confirmation email or text message

You may place your order online at any time, however, our office hours are Monday - Friday 9-5 should you need phone support

You may place an order from anywhere and send it anywhere within Canada. Certain conditions may apply - See “Perishable Items” section for details

We accept Visa and Mastercard if ordering online or by phone. If you are picking up your order, you may pay with debit, credit, gift card, or cash upon pick up

If the baskets are going to one recipient, you may put them into one order. If they are for multiple recipients you must create separate orders

In order to ensure the best delivery experience, we do ask that you provide us with the recipient’s phone number

We ask that you give us as much time in advance as possible. Normally 2-3 days before- hand is manageable. If your desired delivery date is unavailable online, feel free to give us a call to see if we can accommodate your request

From time to time, substitutions may be necessary to fill an order in a timely manner. Some of the items on our website may be back-ordered, discontinued, or out-of-stock for a variety of reasons -- most of which are beyond our control. In these circumstances, we will substitute items of equal or greater value in all cases. We reserve the right to substitute any item with an item of equal or greater value. Doing this will ensure that your order will be delivered on a timely basis and a special event is not missed. Please understand that the utmost care and attention is given to your order to ensure that it is as similar as possible to the one requested.

We try our best to achieve consistency for our baskets, however, all of our baskets are handcrafted with care and may look slightly different than the photo. This said we guarantee that your basket will look just as beautiful!

Our local courier delivers to: Hamilton, Rural Hamilton, Halton, Toronto and the Surrounding GTA. Check the Delivery page for details! 

You may choose Canada Post as your method of delivery if your location is outside of these zones

Our courier does the best they can to ensure the basket is delivered safely. The courier will call the recipient of the basket, and if the courier feels it is safe to leave the basket, they will leave the basket under a covered area

Whether it’s rain, snow, or a very hot sunny day, our courier will do its best to leave your basket in a good and safe spot if the receiver is not home. When it comes to hot weather, we will include ice packs in baskets that contain refrigerated items to help keep the basket cool

If you are using our local delivery services, you will receive your tracking information once your order is fulfilled. You will receive email updates at the time of delivery directly from the courier. If you ordered through Canada Post, you will receive tracking information via email

Currently, we are unable to deliver baskets to hospitals. We are able to deliver to hotels, funeral homes, and retirement homes. Please be sure to include all the information needed to deliver it to the appropriate recipients (ie. room number, contact number, etc)

Unfortunately, we do not

1. Perishable Items Including Cheese and Meats - Where a customer picks hand delivery shipping for refrigerated items such as meats and cheeses as these items are perishable. The customer recognizes that we are not able to process a refund when the customer has chosen this method of delivery. We are not responsible for damaged/spoiled items due to weather conditions or being left outside due to recipients not being home. In some cases, we may decide to ship shelf-stable cheese or meat so that the product has a better chance of being delivered in a good condition. The customer agrees to this decision and will not request a refund when this substitution has occurred.

2. Events Out of Our Control - For delivery charges, or for any loss, damage, delay, non-delivery, misdelivery, or failure to perform, caused by events beyond our control, including, but not limited to, any act, default, or omission of the sender/customer, recipient or any party having an interest in the delivery, defects or inherent vice in the delivery, acts of God, perils of the air, weather conditions, mechanical delays, car/vehicle accidents, acts of public enemies, public health crises, quarantine, war, strikes or other labor disruptions (of any entity including vendors, suppliers or customers), terrorism, riots or civil commotion, acts of public authorities with actual or apparent authority.

3. Change of Mind - Where a customer has a "change of mind” after an order has been placed.
Local Delivery: You may request to cancel your order for a full refund up to 48 hours before the requested delivery date. Orders cancelled after that time will be non-refundable
Store Pick Up: You may request to cancel your order for a full refund up to 72 hours before the requested delivery date. Orders cancelled after that time will be non-refundable
Canada Post: You may request to cancel your order for a partial refund up to 72 hours before the requested delivery date. The delivery fee is nonrefundable. If order is in transit additional cancellation fees may apply. Orders cancelled after 72 hours will be non-refundable

4. Personal Tastes - Where personal taste differences occur.

5. Packages Not as Described & Substitutions - Where a package is “not as de-scribed on our website” and/or we have substituted item(s) in a package that are in compliance with our “substitution policy”.

6. Order Changes - For changes to orders submitted less than two days prior to the date the package will be processed for delivery. During holiday periods seven days is required. Note: If you have changes that are needed please call us and we will do our very best to accommodate you; we just cannot guarantee them or provide refunds in such circumstances.

7. Undeliverable Items - When packages are undeliverable - If the intended recipient is not there to receive the package or incomplete or inaccurate address information was provided at the time the order was placed, we are not responsible for the loss of the packages or damages. Upon delivery, the package will be left at the doorstep if the driver sees it is safe to do so. Baskets containing alcohol will need to be redelivered on a later date at the buyer’s expense if the receiver is not home. If the basket cannot be delivered due to Events Out of Our Control (2), we will redeliver on the next available delivery date.
Deliveries to apartments/condos/businesses - receiver must be there in order for the basket to be delivered. Baskets will not be left in lobbies or at front doors in buildings. To avoid this, please provide clear delivery instructions - ie. buzzer number, unit number, floor, phone number, etc.

8. Stolen Items - When a delivery is stolen or goes missing. If we have proof of delivery from any courier, the customer is not entitled to a refund. The customer is accepting the risk for lost and stolen packages

All baskets are final sale and not entitled to a refund once basket has been delivered